Return & Exchanges

Your happiness with our products is extremely important to us. We will gladly repair, replace or refund you if the below terms are met:

  • We have a 12-month warranty on all fan motors.
  • If your product is damaged, faulty, or has missing parts and you would like us to refund or replace it, we will inspect upon return and refund you fully or replace the product if we validate the return. We will also cover the courier fee to collect the product if it is returned within 7 days.
  • We can exchange your product if it is unused, undamaged, and unopened.
  • All returns and exchanges must be made within 7 days. If you exceed the 7-day period additional surcharges will be charged, which includes courier cost and 20% handling fee.

The following will not be considered as faulty or damaged and will not entitle you to a return:

  • Poor installation.
  • Non-advised alterations/modifications.
  • Incorrect usage of the product.
  • Incorrectly wired or power surged failure.

If you wish to return, exchange or get a refund please email us on with your order number and explain your query. We will get back to you and resolve the issue as soon as possible.